While my husband and my son both look better than they did, the customer service was atrocious. They claimed not to be able to find the profiles, then suddenly the profiles were there but they didn't have the clipper numbers so they couldn't figure out how to cut their hair, when we asked for them to recommend a cut, the response seemed to be that we were unreasonable for asking for their input. We were told several times that they were in a rush and very busy but no one else was there and only two names showed up on the check-in list. However, 3 separate people showed up to pick up some lady's money that had been left there in exchange for some product she hadn't had time to acquire and deliver yet.
Fast, professional, awsome $$ definetly will return
Cara was nice and very helpful. Good cut at a great price
Great haircut at a low price. I use the online check in so I never have to wait.
Update: Added a star because of the corporate response and the phone call from Brenda, the owner, who took the time to reach out, hear our concerns, apologize profusely, and promised to address the issues.
We've always had great experiences with Great Clips but we'll stick to the Concord and Hooksett locations from now on. We will not be back to Keene again.
Prior to this Great Clips was my go-to place for haircuts. For a year I've had good experiences, Tiffany is great and I like the manager. I had one bad experience but have been going back again and the last several times have been excellent, so they get the 5 stars back. Fast, reliable, even if it's a different cutter they know how to make it look the way I like it. Thumbs up.
Great Clips is a US Hair Care Studio based in Keene, New Hampshire. Great Clips is located at 470 West St Ste 11, Keene, NH 03431, USA.
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