Good sales and service. Bought my first Diesel truck here. They treat you well here.
I brought my 3 month old Jeep Renegade in last week because the oil pressure light went on a few times. Upon diagnosing the trouble, I got a call stating that due to a "factory problem" there was a gouge in one of the oil cylinders and they had to REPLACE my engine. This was alarming, considering the vehicle had only 4500 miles on it. They did provide me with a rental car free of charge for the week considering I am part of some VIP club that overpriced vehicle owners must get as a consolation prize. The rental car was filthy, seats are stained and smelled musty and stale, kind of like body odor. I heard the service guy say to the person who pulled it up front, "Yeah, get her the 200, its all we have."
I genuinely feel swindled and was.
-Chris P.
" Rear brakes metal on metal" after my vehicle had been inspected less than 30 days ago by a TRUSTED MECHANIC. If i would have let them it would've been thousands of dollars. Still paid more then i should've.
Bad business.
Let me just start off that Kelsey in service is by far one of the most respectful, courteous, patient, and knowable staff! A quick backstory of the long headache leading to my experience at Keene Chrysler Jeep Dodge Ram. I purchased my New Dodge Challenger at Herb Chambers Dodge (where I have purchased all my vehicles) in Massachusetts where I also live. One of the extra's I purchased was the wheel and tire protection plan. With in the first few weeks of owning the car, I was cut off and got a small scuff on one of the wheels do to a curb. Long story short, I went to Herb Chambers to use my protection plan and was told they could not match the matte black wheel so they could not fix it. After battling with them for over 2 years and instead of the dealership to just replace my wheel at this point. They tell me the chemical they need to fix the wheel could not be transported into Massachusetts and for MYSELF to find someone that could POSSIBLY fix it. (This same protection plan they continue to sell to people which they can not honor) This is when I contacted Keene Dodge and had the pleasure of working with Kelsey! I explained everything that has occurred and she began working on a resolution right away. I dropped my car off in Keene after taking it out of storage, and Kelsey contacted Herb Chambers Dodge along with many others to get the ball rolling to finally get my wheel fixed. After a few weeks Kelsey got the claim approved and now had to get someone to fix it. About a week after the claim was approved she managed to get done what no one else could, by getting my wheel fixed! I can't thank Keene Dodge enough especially Kelsey with everything she did to make sure I had the best experience I could with everything that occurred! I would recommend everyone that visits this dealership for service on the vehicle has the pleasure of working with Kelsey, as again she makes your headache hers and finds a resolution!
Thank you again for everything!
As always Keen Chrysler Dodge Jeep has an exceptional sales team. This is just one more example of the service they provide. On Wednesday evening I decided to test drive & buy a new Jeep Cherokee. Steve R. was able to locate what I wanted and made arrangements to pick up my Jeep during a snowstorm at another dealership the next day. I am one more happy customer!!
BUYERS BEWARE Just finished my ordeal after dropping off my Jeep there for a simple recall ,and was lied to multiple times ,and given a list of other things wrong with my Jeep there
They have had my car for a week and if I didn't call them for updates, I would not know that the car was ready for pickup. The person I had on the phone reminded me that I needed to bring the rental back full of gas, and I was surprised, given the inconvenience of having my engine replaced. When I asked if they could consider waiving this and "comping" the gas, he said that it was a policy, and it needed to be returned full. I understand policy, but felt that this could have been waived under the circumstances of needing a NEW ENGING ON A BRAND NEW CAR. I will never purchase from them again and will tell others of this circumstance.
Keene Chrysler Dodge Jeep Ram is a US Car Wash based in Keene, New Hampshire. Keene Chrysler Dodge Jeep Ram is located at 410 Winchester St, Keene, NH 03431, USA.
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