Was looking for some Magura hydraulic disc brake parts. The team was very helpful, asked all the relevant questions to figure out exactly what I need. Shipped it the same day and shipping was very fast. Can't be happier. Will definitely come back.
Well, just asked a simple question of the online services department, was trying to get some measurements for a clear rain shield. "No, I do not have this in front of me to take measurements.". Really? I was under the impression they kept everything I needed on their desk for immediate measurement...So I asked if someone else could do it maybe and the reply was "I'm sorry but we won't be able to take those measurements for you.". Wow, sorry your having a bad day, but maybe an explanation wouldn't be to much to ask? I called the number listed on the Ebay site, and apparently the items are in an offsite warehouse, no problem, understood, that's all you had to say, instead of giving me the impression of "I don't have time for you, move along". No problem, I can take my business elsewhere, just remember customer service is a VERY public and visible thing these days, and a little goes a long way.
Ben, the customer service rep that assisted me, was sensational. After tracking info had been issued for a part I ordered (bottom bracket), I sent him pictures and he determined the correct part I needed, intercepted the wrong one from shipping and replaced it with the correct one. It would have been easy to use the reason "it's already been shipped" but he made a concerted effort to remedy the situation. Simply stellar customer service and I've bookmarked the site for future orders. Thanks!
I bought a bottom bracket that started making noise less than 1000 miles after installation. I talked to Emily about this using their customer support chat and they are sending a new one. The whole interaction took less than 5 minutes.
Fast and Helpful
I wandered in with a flat tire, no advanced notice. They fixed the tire (new tube and tire) in 5 minutes at a fair price. I appreciated their helpful attitude - not condescending, etc.
365 Cycles is a US Bicycle Store based in Keene, New Hampshire. 365 Cycles is located at 466 West St, Keene, NH 03431, USA.
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