I placed an order over a week ago. Paid to have it delivered to my house a week later. I get a call the day it's suppose to arrive with some excuse that the product was not in stock so they rescheduled until Monday. I received numerous calls it would be delivered today. Guess what.... not here, and I'm just being told
Dona helped us in the custom cut blinds yesterday! She is amazing!
Customer service dept was kind of rude at first but was quick to help and polite by the time I left
Horrible experience purchasing a washer here and I'm very upset and disappointed. The delivery was scheduled for 2 weeks after I purchased and was supposed to arrive today (July 12th) between 2-4pm my husband had to take off work to be home for the delivery. 4:30 rolls around and still no one has notified us about why the delivery still has not arrived. We call Home Depot and they say they will call the deliverers to see what's going on...they never call us back. We call again and they tell us the delivery people say they are running late because of the job they had before us. 6 comes around and we still have not heard from the delivery people. We call Home Depot again and now they can't get in touch with the delivery people because they are not answering the phone. They tell us the company they are using is Jb hunt. We call jb hunt they say they don't know who has our delivery or where it is. We call them again they say they are unable to get in touch with the delivery people because they are using a new company they haven't used before and the delivery people aren't answering the phone...so obviously our washer never arrived. So unprofessional and extremely sketchy!! How can you not get in touch with or have contact information about the people who are delivering for your company? Very disappointed...needless to say we cancelled our order and asked for a refund. You would think with such horrible service they would atleast offer a gift card or some kind of "we are sorry for this extremely unprofessional experience" but nope nothing. I used to come to this Home Depot for everything but I will definitely be going elsewhere from now on.
It's not coming today. I will NEVER order through Home Depot again. Horrible customer service over the phone by the way. One women was so rude to me, made me feel like it was my fault!! Who's running this store anyways?? An idiot?!?
Ordered a standard 9X7 garage door on June 8th. As of July 18th still no door, but I got the charge on my HD credit card that day. Home Depot has provided no help. Just a never ending cycle of phone tree push a button and everyone is busy with other customers. NIGHTMARE.
The Home Depot is a US Hardware Store based in Keene, New Hampshire. The Home Depot is located at 22 Ash Brook Rd, Keene, NH 03431, USA.
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