11/20/17 6:30 pm Absolutely horrible customer service tonight!! Went shopping in the Keene, NH Kohls store and before I purchased my items I went to the kiosk to scan for a price on the ones that had no sign. I purchased my items and before I left I checked my receipt and noticed a price error. The cashier was nice enough after I proved the kiosk said a lower price to offer me the difference. She needed numbers so I am assuming it was a manager who helped her with those. After I was given the difference I realized another item was priced incorrectly based off of the kiosk, I went to customer service because the manager was now over there. I again proved the price discrepancy and was told by this manager that she would "not keep altering my prices because the kiosk has Black Friday pricing". How are the customers supposed to know the pricing is Black Friday when there is no information stating that! She absolutely refused to price match what was proven right there in front of her and I was told I could look at the flyer to verify that those were Black Friday prices.. Any customer who walks in that store now until Black Friday and checks their prices either in store or on their mobile app may be over charged what it states which isn't right. So customers beware.. if you check your prices you could be overcharged and refused the price that it states!! She could have cared less when I said I would be calling and speaking with her management after going rounders with her. You can stick to your guns all you want but you were very wrong and your customer service skills were awful! Way to put the customer first.. and in this case I wasn't asking for anything beyond what the pricing was in front of us!!
Whole lot like every Kohl's. They carry clothing, appliances, bedding, and some other department store style things. Plenty of parking and plenty of check out lanes.
For the products sold the price is NOT worth it but the clothes are fashionable. Not warm, or particularly comfy, not even that great of materials. But fashionable nonetheless. Also really love the Sephora inside.
- Bring your wallet, especially for men's clothing
It can be a little expensive so take advantage of coupons to drive down the price.
- Clothing offered always feel low quality when concerning men's clothes regardless of name brands.
- Well stocked like every Kohls
Cons:
- Accept coupons
I have never left this store disappointed. The staff there is so helpful and pleasant!
I love Kohls anyway, and I found some really great stuff for my baby on the clearance rack here, so that was nice.
Pros:
Kohl S Keene is a US Department Store based in Keene, New Hampshire. Kohl S Keene is located at 480 West St, Keene, NH 03431, USA.
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