It is unfortunate that I must share this unfavorable review of Miranda's on Main, as it was my go-to store for special occasions, special gifts, and more, in the two years that I've been living in Keene. Nevertheless, considering that Miranda's is a very expensive store, I think it's important that prospective customers are made aware of a particular return policy that Miranda's employs but wasn't conveyed to me before I made a particular purchase.
I bought a dress, a simple but pretty and comfortable t-shirt dress, with a price tag of over $100. After following the cleaning instructions meticulously, the outcome resulted in damage to the fabric along both sides of the dress near the seams. To look at it, one would think that I bought a dress with visible defects. I returned to the store with the dress and was told that, though the same thing has happened to other customers who bought the dress, they could do nothing for me because the dress was made by an "artist" and what I deem as defective is really an imperfection resulting from the artistic process. They would not allow me to return the dress. To the best of my knowledge, artistic imperfection, as the result of the artistic process, is visible upon purchase. For example the bubbles, bumps, and variations in size in a set of handblown beverage glasses are artistic imperfections and are visible upon purchase.
Stopped in, just browsing around with a friend. The staff was very friendly and attentive. Found a beautiful necklace on sale. Will be back again.
I went there for a prom dress. I love it, it was super expensive! Everything is expensive, but I guess that's for being on main street.
Had Miranda's conveyed this odd policy to me upon the purchase of this dress, I likely would not have spent over $100 to purchase it. This experience has soured me on Miranda's, as I found their response lacking in good will. I can only hope that the same damage doesn't occur to the other similarly fabricated, similarly priced dress that I had purchased, from their Peterborough store, by the same "artist."
Miranda S On Main is a US Clothing Store based in Keene, New Hampshire. Miranda S On Main is located at 1 Main St, Keene, NH 03431, USA.
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